Frequently Asked Questions To save you time, we've identified the questions that are most frequently asked. If after reading these questions and answers you still need to know more, don't hesitate to contact us Please see our Shipping Page for more related FAQ. |
Q: Do you accept returns? | A: Yes, within 7 days after package arrival. The items must be unused, undamaged and in its original packaging. Price tags (if applicable) must still be attached. Customers are responsible for their own return fees unless CJI is solely at fault. We will do our best to satisfy you and remedy the problem. This policy is applicable to all CJI inventory, including Emarati Hair Oil. The manufacturer of this particular oil gaurantees your money back if you do not see results in 7 days, however shipping fees are not included in the refund. Please contact us before returning the package so that we can confirm and process the information properly. To save you time and money, you can return the package to our drop off location in Chester Pa., USA. Our address will be provided after we acknowledge and confirm your request. Please Note: No refunds/returns on makeup and certain herbs. Please ask in advance if you're concerned about a certain product. |
Q: Do you issue monetary refunds? | A: We issue store credits. In special cases we'll issue monetary refunds. The Emarati Hair Oil (Imaraatiyyah) money back guarantee will be honored as a full monetary refund minus shipping fees. |
Q: Why don't you refund shipping fees? | A: CJI does not make any profits off of shipping fees whatsoever. We charge our customers exact post office rates. We pay post office packaging/labeling and handling fees for most packages sent as a gift to our customers. Every customer benefits from discount of some sort. If we find that we've mistakenly overcharged for shipping, we immediately refund the difference. |
Q: How often do you ship? Do you ship world wide? | A: Every 3 - 4 days after payment has been received. Please note, if you've made a payment via Google Checkout, Money order, E-check, or Western Union, shipping may be prolonged while the funds clear. Yes, we ship world wide. |
Q: How long will it take my order to reach me? | A: Express orders take 4 days world wide. Economy orders take 12 - 14 days world wide. Sometimes there are unexpected delays due to international customs screenings. We have no control over this delay. |
Q: How can I track my order? | A: Packages sent via Express mail are the only ones that are able to be tracked at this time. A: After shipping your package off, we will provide you with: Please be informed that sometimes there are unexpected delays with US/International Customs. However, we'll do our best to help you track your package. Please note: Packages sent a registered mail can not be trakced at this time. We'll update our web site once the post office has the system restored. You will receive a shipping notice from us, as well as a copy of your receipt. Thank you kindly for understanding. |
Q: Can I make a purchase using cash? | A: For your convenience, we accept money transfers (i.e.Western Union, Xoom, Revolution Money Exchange), and Money Orders. Sorry, no Personal Checks, cash or C.O.Ds |
Q: How can I make a purchase with my ATM card? | A: We accept ATM/Debit card payments via Google Checkout, Xoom, Pay Pal & Revolution Money Exchange. Please send us an information request for more details. |
Q: Do you sell items on EBay? | A: Occassionally we sell items via EBay. We've been a seller/member since 10/06/05. We'll announce our EBay listings (if any) here: Get Inc'd! |
Q: How can I place an order? | A: Please click here: "How to Place an Order" and thank you for your patronage. |